Here’s a guide to understanding the LED status of your Ampcharge EV charger 7kW
White LED
Ready for charging. Plug in your vehicle.
Green LED
Check vehicle is ready for charge.
Blue LED
Your vehicle is charging.
Red LED
There’s a fault. Call 13 14 04 to reset your EV charger.
Cyan & white pulse LED
Looking for internet connection.
Purple LED
Downloading update.
Troubleshoot an issue
| Issue | Issue description | Action |
|---|---|---|
Vehicle isn’t charging. LED is black. | Station hasn’t booted OR there’s no power | Call 13 14 04 to reset your EV charger remotely |
Vehicle isn’t charging. LED has blue slow pulse. | Charging session paused | Wait 2 mins. If issue persists, reset charger (off/on). |
Vehicle isn’t charging. LED is green. | Station is waiting for authentication | Unplug connector from vehicle and try again. If issue persists, reset charger (off/on). |
| Vehicle isn’t charging. LED has green slow pulse. | Vehicle not ready | a) Check your vehicle’s state of charge b) Check your vehicle’s state of charge limit c) Disable your vehicle’s charging timer d) Cycle your vehicle by: • Unlocking vehicle • Unplugging vehicle • Locking vehicle • Unlocking vehicle • Plugging in vehicle. |
Vehicle isn’t charging. LED has red slow pulse. | Unavailable | Reset charger (off/on). |
Need a hand?
Our dedicated customer support team are here to help.
Simply call 13 14 04 (Monday – Friday, 9am-6pm Sydney time) or email support@ampcharge.com.au
In case of emergency call 000
We're committed to receiving and resolving complaints in an accessible and transparent way. Learn how we handle complaints.
Maintaining your EV charger
Safety Tips
- Do not use the charging connector with an extension connector or an adapter.
- Never use force to remove the plug from the vehicle. Dangerous electric arcs could result in serious injury or death.
- Never touch the plug or charging connector if the plug is smoking or melting.
- Always check the charging connector and the plug contacts for damage and contamination before use.
- Never use a damaged charging connector or vehicle inlet.
- Never use contacts that are dirty or damp.
- Never attempt repairs to the charging connector. Replace damaged hardware, repairs are not possible.
Once you’ve contacted a licensed electrician, describe the installation work you need completed. They should be able to provide a quote in writing for you to accept.
- Only clean the charging connector when it is not connected to the vehicle.
- Clean the charging connector and dirty contacts with a dry cloth.
- Never use abrasive cleaning agents, water jet or steam jet cleaners.
- Never submerge the charging connector or plug in liquids.