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Support

AmpCharge support

Solve a problem, get maintenance tips and more.

LED Status

Here’s a guide to understanding the LED status of your EV charger

Troubleshoot an issue

Issue Issue description Action 

Vehicle isn’t charging. LED is black.

Station hasn’t booted OR there’s no power

 Call 13 14 04 to reset your EV charger remotely

Vehicle isn’t charging. LED has blue slow pulse.

 Charging session paused Wait 2 mins. If issue persists, reset charger (off/on).

Vehicle isn’t charging. LED is green.

 Station is waiting for authentication

Unplug connector from vehicle and try again.

If issue persists, reset charger (off/on).
Vehicle isn’t charging. LED has green slow pulse. Vehicle not ready

a) Check your vehicle’s state of charge

b) Check your vehicle’s state of charge limit

c) Disable your vehicle’s charging timer

d) Cycle your vehicle by:

• Unlocking vehicle

• Unplugging vehicle

• Locking vehicle

• Unlocking vehicle

• Plugging in vehicle.

Vehicle isn’t charging. LED has red slow pulse.

 Unavailable Reset charger (off/on).

Need a hand?

Our dedicated customer support team are here to help.

Simply call 13 14 04 (Monday – Friday, 9am-6pm AEST) or contact us below.

In case of emergency call 000

We're committed to receiving and resolving complaints in an accessible and transparent way. Learn about our complaints policy.

GET IN TOUCH

Maintaining your EV charger

Safety Tips 

  • Do not use the charging cable with an extension cable or an adapter.

  • Never use force to remove the plug from the vehicle. Dangerous electric arcs could result in serious injury or death.

  • Never touch the plug or charging cable if the plug is smoking or melting.

  • Always check the charging cable and the plug contacts for damage and contamination before use.

  • Never use a damaged charging cable or vehicle inlet.

  • Never use contacts that are dirty or damp.

  • Never attempt repairs to the charging cable. Replace damaged hardware, repairs are not possible.

Cleaning tips

Once you’ve contacted a licensed electrician, describe the installation work you need completed. They should be able to provide a quote in writing for you to accept.  

  • Only clean the charging cable when it is not connected to the vehicle.

  • Clean the charging cable and dirty contacts with a dry cloth.

  • Never use abrasive cleaning agents, water jet or steam jet cleaners.

  • Never submerge the charging cable or plug in liquids. 

Frequently Asked Questions

You’ll need to organise a licensed electrician to quote for an installation, provide a check measure inspection and install your EV charger. Go to our set-up page for more information.
Not currently. You’ll need to arrange the installation of the EV charger at your own cost and by a qualified electrician to ensure your safety and to ensure compliance with the Australian Wiring Rules. Go to our set-up page for more information
MORE FAQS