Welcome to AmpCharge

Here at Ampol we’ve introduced our AmpCharge home EV charging installation service to ensure a simple and convenient way to get your EV charger installed quickly and safely.

If you opt not to go ahead with an Ampol installation then you’ll need to find and organise a licensed electrician to install your EV charger.

Learn more about our installation service:

Once you’ve contacted a licensed electrician, describe the installation work you need completed. It’s best practice to provide some information to the installer so they can meet your charging needs and installation expectations. You may need to share photos of where you want your charger installed, main switchboard and an approximate distance between the two (e.g. 10-20m).

Based on the provided information, Ampol or a 3rd party installer should be able to send you a quote in writing for you to accept.

Once the quote is accepted, Ampol or a 3rd party installer will be in touch to book in a convenient day and time to install your EV charger.

A few simple things will help make sure your EV charger can be installed smoothly and safely:

1. Check that there’s easy access to your switchboard and to the place where your EV charger will be installed, including driveways and paths, and areas where cables will be run.

2. Remove any tripping hazards in and around the switchboard and where the EV charger will be installed.

3. Have someone available to allow access to the licensed electrician during the installation.

4. Provide guidance to the licensed electrician on parking availability.

5. Be mindful that your property may be without power for up to 1 hour and consider ways to prepare your property (licensed electrician will be able to advise on the day).

On the day of installation, here’s what to expect:

1. Meet with your licensed electrician on site and advise them of your installation needs.

2. Be sure to inform them again where you would like the charger installed and pass on any special considerations for your garden or property.

3. Provide your licensed electrician with the installation manual for your EV charger model.

- AmpCharge EV Charger 7kW Flash model: the installation manual is inside the charger packaging. An electronic copy can also be accessed via link below.

- AmpCharge EV Charger 7kW model: the installation manual can be accessed via QR code (located on the installation manual printout page inside your charger packaging or the side of the packaging), or via link below.

Note: you can download a copy of the installation manual for your charger model below.

4. During the commissioning process, the electrician may need to input the details of your installation into the manuafacturer's portal for registration (WI-FI enabled models only).

5. If your EV charger is WI-FI enabled (selected models only) then you'll need to make yourself available to follow the steps and connect to your home WI-FI network as described on the installation manual under the Home Owners Guide section (customer connecting Wi-Fi setup). Our customer support team are ready to assist if needed on 13 14 04.

6. Avoid storing highly flammable liquids or substances near to or above the installed EVSE.

7. When the EVSE is installed in a garage or carport associated with a residential dwelling consider installing a hardwired smoke alarm or heat alarm including interconnection to any other smoke alarms.

Before the licensed electrician has left your property, make sure you cover off these final checks with them:

1. Check that the charger is on and ready for charging.

a. AmpCharge EV Charger 7kW model - white LED

b. AmpCharge EV Charger 7kW Flash model - green flashing LED

2. Check your installer hasn't damaged your property.

3. Check your installer has tidied up the installation area.

Need a hand? Solve a problem, get maintenance tips and more.

Overview of LED indicators can be found in your installation manual.

You're now ready to charge your EV and start your journey.