Let’s get your EV charger installed

Trust your EV charger installation with us.

Getting set-up

We’ve introduced our AmpCharge home EV charging installation service to ensure a simple and convenient way to get your EV charger installed quickly and safely.

Our home EV chargers are simple to use, but they do need to be installed by a licensed electrician before they are ready to power your next journey.

Am I eligible for an Ampol installation? 
Before we get started, let’s see if you’re eligible for a home charger. Here are our eligibility criteria: 

  • Your home must be located in Australia and fall within the business area of our service provider.
  • Your home must have off-street parking.
  • The electricity specifications of your home must meet the requirements of your EV charger.
  • Your home must have sufficient spare electrical load to operate an EV charger without exceeding your home’s power limit.
  • Your home must meet the requirements for a safe installation in accordance with all relevant Australian standards (determined by Ampol or our service provider at our discretion).
  • If you’re renting or live in multi-dwelling house, you must obtain written approval by your landlord and/or body corporate for the installation of an EV charger and have provided us with the documentary evidence of necessary approvals.

READ CUSTOMER AGREEMENT

What’s included in my installation? 
Installation requirements can vary based on different home and off-street or garage setups. It’s these requirements that determine whether you’ll need a ‘standard installation’ or a ‘non-standard installation’. We’ll work with you to determine this for your home. We will ask you to fill out an electronic Installation Request Form. We will ask you some questions about your home, including taking some photos of your preferred charger location and electrical equipment, so we can remotely assess your installation requirements (this will be free of charge of course).

What is a ‘standard installation’? 
A standard installation includes the following works and services: 

  • Installation of your 7kW (32 amp) EV charger. IMPORTANT: Your EV charger will be set to the required input current (AC) level to ensure the EV charger will not exceed the household capacity or any relevant Standard Installation Rules (SiRs). If your home has limited or insufficient electrical capacity, your installer will reduce the charging speed of your EV charger to the extent necessary to guarantee a safe installation. 
  • Up to 20 meters of wall or ceiling mounted cabling (note: cable length depends on the proximity of the installation location to your switchboard). 
  • Protection switches (i.e. Type A RCBO and Type C MCB combined) mounted adjacent to the EV charger and easily accessible. 
  • All associated electrical containment and hardware fixings for the installation. 
  • Testing, commissioning and registration (for Wi-Fi enabled models) of your EV charger. 
  • Installation as per AS/NZS 3000:2018 Electrical Installation Wiring Rules. 
  • In-person instructions on ‘how to use’ your new home EV charger. 
  • Travel costs: free up to 50km of assigned licensed electrician.

Standard installations tend to be installations at owner-occupied homes with off-street parking that require only minor electrical works.

These installations include the commissioning and registering of a single phase 7kW EV charger, a full safety test and a demonstration on how to use your home EV charger by our licensed electricians.

Why choose our AmpCharge installer network

  • Australia-wide

    Our AmpCharge EV chargers can be installed across Australia (1)

  • Safety is #1

    We pride ourselves on ensuring you have a safe and reliable EV charger installation (2)

  • We make it easy

    Our licensed electricians can install for you, saving you time.

  • Flexibility

    New or older homes, apartments or townhouses – we’ve got you covered (3)

  • No surprise cost

    We’ll provide a detailed estimate if any additional installation costs are incurred.

  • Support when you need it

    Simply call 13 14 04 (Monday–Friday, 9am-6pm Sydney Time)

  • You're got you covered

    Our AmpCharge EV chargers come with a 2 year product warranty (4)

Here are the key components our licenced electricians will install in your home

1. AmpCharge EV charging unit  

We’ll install a new AmpCharge EV charger that will provide up to 7.4kW of power to your EV. This can be installed on the inside of your garage wall or on an exterior wall of your home.  The charger will be connected to a single-phase (or three-phase) power electrical circuit and have an isolation switch installed within close proximity of the EV charger so that power supply can be switched off if needed (without needing to switch off your home’s power). 

Importantly, to provide the full up to 7.4kW power, your home must have 32 amps of available capacity. We can help you to check this.

2. Electrical circuit and up to 20m of cabling 

We’ll install a new electrical circuit dedicated to your EV charger. This circuit will consist of copper cabling of up to 20 meters (depending on the distance between your switchboard and charger location) and be mounted on your wall and/or ceiling. In some cases where we cannot hide cabling from view we’ll install conduit piping to protect the cabling.  

3. Switchboard  

We’ll install safety protection for the dedicated electrical circuit that powers your EV charger to help protect against electrical hazards. This installation will include a device that is designed to quickly shut off the power in the event of an electrical fault, such as a short circuit or an overload (in accordance with AS/NZS 3000:2018 Electrical Installation Wiring Rules).  

Charger Installation is as easy as 1, 2, 3, 4

Step 1 – Provide details of your home

In order to assess your installation needs, we need to know the type of property you have (house or apartment), whether you own or rent (need permission from the owner if renting), electrical phasing (single or three phase - all we need is a photo of your switchboard), and the distance from your switchboard to your desired EV charger location (garage, carport, outside wall etc). If you have purchased our AmpCharge EV Charger 7kW we need to know you have Wi-Fi coverage at your preferred charger location (your charger is Wi-Fi enabled and will work without internet connection, but needs to be connected for you to enjoy the benefits of our AmpCharge Driver Portal).

This step may feel quite detailed, but providing these details and sending us some pictures allows us to understand your home. By understanding your needs, we can be as accurate as possible in defining the scope of works to our installer and you and giving you a more accurate fee estimate upfront. 

Photos required: 

  • Your switchboard and its location including some close up photos
  • Location of where you want the EV charger installaed and surrounding areas
  • Street view of driveway or garage to determine access for a full licenced electritian

Internet connectivity: 
We offer chargers with and without internet connectivity. If you are interested in a charger with internet connectivity such as our AmpCharge EV Charger 7kW, we'd recommend taking your mobile device to your preferred charger location, connecting to your Wi-Fi network and ensuring you have at least one bar of WI-FI connection. If this isn’t available or continually drops out, we’d recommend purchasing a Wi-Fi range extender or upgrading your Wi-Fi router. 

You can of course purchase a more basic EV charger without internet connectivity such as our AmpCharge Flash model, but you won't be able to enjoy the benefits of our AmpCharge Driver Portal, such as scheduling and monitoring your charging sessions remotely.  

IMPORTANT (South Australia residents): If you want to install an EV charger in South Australia, your EV charger must have internet connectivity and be registered on the South Australian EVSE registered equipment compliance list, such as our AmpCharge EV Charger 7kW (registered by EVOS as the equipment manufacturer). Electricians in South Australia are not allowed to install an EV charger in South Australia, unless these requirements are met.

Step 2 – Review and accept your estimate

Your installation estimate will be emailed to you. A standard installation is $1,100 (inc GST) and more complex installations will be estimated as required.

We’ll outline in detail for you what works and services are required for the installation, and any additional costs or exclusions from your estimate.

You can review your estimate by clicking on the estimate document attached to your estimate email. If you want to go ahead with your installation, simply make payment via the secure link found in your attached estimate.

If you decide that you don’t want to go through with the installation with us – that's ok.  You can arrange your own licensed electrician to organise your installation. 

Step 3 – Arrange your installation

Once payment has been received, an installation date will be scheduled at the next available time to suit you and your installer. The installation takes about 3 hours and it's required for an adult to be home when the install takes place.

We’ll send you some pre-installation tips before your installation day, ensuring that our licensed electrician and you are safe, and that everything goes smoothly on the day. 

Step 4 – The big day!

On the day of your installation a licensed electrician will install your AmpCharge EV charger and provide a demonstration of “how to use” your charger.

And that’s it. You can now charge your EV up to 3x faster than a domestic plug, providing approximately 40km per hour of charging.

More Frequently Asked Questions

  • Underfloor work (excluding easy under house access), trenching, excavation, groundworks, civil works, multi-storey works or design works. 
  • Major switchboard modifications or other electrical remedial works to meet current wiring regulations.
  • Work carried out outside of normal business hours.
  • Asbestos removal.
  • Upgrade of domestic electricity supply (e.g. switchboard upgrade, upgrade from single phase to 3-phase).
  • Supply and installation of a new electricity meter.
  • Installation requiring multi-story work.
  • Obtaining Development Application (DA) approvals, permits, certification or similar requirements or approvals by building authorities, your distributor, councils, your body corporate, your landlord or other relevant authorities.
IMPORTANT: if you live in a multi-dwelling home or apartment, you must obtain necessary approvals for the installation of an EV charger from your body corporate/ landlord.

Any custom works carried outside of the above scope of the standard installation. We'll keep you informed throughout the process of any potential additional costs, either as part of our initial remote estimate or when our electrician is onsite.

Any non-standard installation work may result in a reschedule of installation due to the need to source extra materials and/or finalising payment for additional costs. We won’t commence any non-standard installation works until we have provided you a cost estimate, and you have approved and paid for the additional works required. 

Every home is unique, and sometimes there are installations deemed unsafe or too far out of scope for our installation network. We reserve the right to decline such installation requests - if we do, we will notify you of our decision and you can proceed to sourcing your own licensed electrician or request a refund of your EV charger. 

We cannot sell or install our AmpCharge Flash EV charger in South Australia due to new Government guidelines that require all new EV chargers to be WI-FI enabled.

For full inclusions, services in addition and exclusions please see our FAQs. 

To use the AmpCharge Driver Portal which allows you to schedule and monitor your charging sessions, you’ll need to select our Wi-Fi enabled AmpCharge EV Charger 7kW. You can operate the AmpCharge EV Charger 7kW without internet connection, or purchase our basic AmpCharge Flash model which does not have internet connectivity built-in, but you'll miss out on the smarter stuff!

IMPORTANT (South Australia residents): If you want to install an EV charger in South Australia, your EV charger must have internet connectivity and be registered on the South Australian EVSE registered equipment compliance list, such as our AmpCharge EV Charger 7kW (registered by EVOS as the equipment manufacturer). Electricians in South Australia are not allowed to install an EV charger in South Australia, unless these requirements are met.

We’re able to install chargers in apartment buildings as long as your premises meets the eligibility requirements and you have approval by the relevant body corporate, site management or property owner. We can also install in rental properties with written permission from the owner. Written proof will need to be supplied to Ampol in both cases.

A standard installation includes the following works and services:

  • Installation of your7kW/32 amp EV charger at a location nominated by you, provided this location meets the following requirements:
    • it is in close proximity to your switchboard such that the EV charger can be connected to your switchboard using 20 meters or less of cabling (additional cabling can be installed at extra cost),
    • it is structurally sound, safe and suitable for the safe installation of your EV charger, and
    • it meets the installation requirements set out in the EV charger installation manual
  • Protection switches (i.e. Type A RCBO and Type C MCB combined) mounted adjacent to the EV charger and easily accessible.
  • All associated electrical containment and hardware fixings for the installation.
  • Registration, testing and commissioning of your EV charger.
  • Your EV charger will be set to the required input current (AC) level to ensure the charger will not exceed the household capacity or any relevant Standard Installation Rules (SiRs). IMPORTANT: if your home has limited or insufficient electrical capacity, the installer will reduce the charging speed of your EV charger to the extent necessary to guarantee a safe installation.
  • Installation as per AS/NZS 3000:2018 Electrical Installation Wiring Rules.
  • In-person instructions on ‘how to use’ your new home EV charger.
  • Travel costs: free up to 50km of assigned licensed electrician

IMPORTANT: Your EV charger will be set to the required input current (AC) level to ensure the charger will not exceed the household capacity or any relevant Standard Installation Rules (SiRs). If your home has limited or insufficient electrical capacity, the installer will reduce the charging speed of your EV charger to the extent necessary to guarantee a safe installation.

  • Associated travel costs outside of 50km of assigned licensed electrician (you'll be notified if your property is outside of the 50km of installer location).      
  • Call outs for unsuccessful scheduled installations. 
  • Site inspections (not including scheduled installation).
  • Extra parts supplied and installed, including sundries, conduits, 6mm^2 power cable 2C+E, 6mm^2 power cable 4C+E, circuit breakers, QLD basic AFLC active device management, non-combustible-backing-board, isolator switch, circuit breaker closure and active/neutral link. 
  • Extra parts installed, including QLD dynamic active device management. 
  • Fault investigation.
  • Minor site repair.
  • Partial switchboard upgrade.
More FAQs

(1) Including regional areas with a 50km travel allowance from our installer network base included within our standard installation. The AmpCharge EV Charger 7kW Flash is not for sale or installation in South Australia. 

(2) Includes a full electrical safety test and compliance certification. 

(3) Includes carports, garages, detached garages, inside or outside.  

(4) In addition to consumer guarantee rights under the Australian Consumer Law.