How to charge your EV

Here's a simple guide to getting your EV charged with us, so you can be on your way.

Download the Ampol app

Before you get started, you’ll need to download our Ampol app.
With our app you’ll be able to find your nearest public AmpCharge EV charging site, check charger availability and pricing, charge your EV and pay securely in-app. 
Follow these simple steps:

  1. Download the Ampol app for iOS or Android.
  2. Register an account or log-in.
  3. Enable location permissions.
  4. Set up your preferred payment method/s.
  5. You’re now ready to start charging with Ampol AmpCharge.

Getting started

Let’s get you started.

  1. Find your nearest AmpCharge public charging site.
  2. Using the Ampol app, select the charger and connector you wat to use (or scan the QR code on the charger next to the charging connector).
  3. Select a payment method in the app. Or, add a new payment method.  
  4. Plug the charging connector into your EV.
  5. Select ‘Start charging’ in the app to begin your charging session.
  6. Select ‘Stop’ in the app to end your charging session. 
  7. Unplug the charging connector and return it back to the charger. 
  8. In-app payment will be automatically taken and you’ll be emailed a copy of your invoice. 
  9. And that’s it, your EV is now charged for your next trip. 
  10. You can view your charging session history under 'Recent transactions' in the 'Profile' tab of the app.

Need a hand?

Want some help at one of our public charging sites? We’re here for anything you need. Get in touch via 13 14 04 (Mon-Fri, 9am - 6pm Sydney time).

Contact us

Frequently Asked Questions

Our AmpCharge on the road charging points have industry standard CCS2 and CHAdeMO connectors attached to charging connectors as required by ARENA, which are generally compatible with most EVs available in Australia. You shouldn't need to bring your own charging cable to site. However, you may need to bring your plug adapter.

Your EV should lock the connector in place once your charging session begins. Along with your EV's security features, AmpCharge on the road charging sites are placed at our well known Ampol locations where sites are well-lit and staffed where possible.

The speed of charge is dependent on the power of the EV charger and your EV's charging capacity - different chargers have different max power outputs or 'speeds'.

Please check your vehicle's charging specifications to find out the charge times for different charger powers. Estimated charge times are provided in the table below

Estimated charge times^ -

Vehicle battery size

EV charger confidence range*

50kW Fast

150kW Ultra-Fast

13.8kWh

38kms

40 mins

17 mins

40kWh

230kms

48 mins

15 mins

75kWh

383kms

90 mins

30 mins

 

^Estimated charge times are based on the industry measure of Time (Hours) = battery size (kWh) divided by charger power (kW) which is to be used as a guide only. Please note other external factors influence charging time including, but not limited to, your vehicle specifications, state of charge, air temperature etc.

*Charging point confidence range is the maximum distance that someone would be confident driving on electric power between charges. Real range will depend on various factors including driving conditions, outside temperature, heating/air conditioning and driving style, etc. 

+Charging time may be limited by the maximum charging rate of the electric vehicle. 

More FAQs