EV charging. At your fingertips.

Introducing the Ampol app, the easiest way to charge your EV.

Switch to the Ampol app

Our app is free to download for iOS (App Store) or for Android (Google Play store). So what are you waiting for, download today.

Why choose the Ampol app

  • Find your nearest charger

    Discover where to find your nearest AmpCharge charger, anytime, anywhere. Search for a suburb, city or charge location. Let us notify you as soon as a charger becomes available. Access your favourite chargers with just a few taps. Start your charging session using a QR code at any AmpCharge charger.

  • Real time charger availability

    We offer several easy payment methods including credit/debit card, Apple Pay and Google Pay.

  • Pay your way. Securely.

    We offer several easy payment methods including credit/debit card, Apply Pay and Google Pay.

  • Hassle-free invoicing

    Need a tax invoice? No problem. You can access an invoice of your charging session and search your previous charging sessions in the app.  

  • View your charging history.

    Find out how often you charge your EV and for how long, with access to your full charging session history.

Control your charging session. At the push of a button

You can start and stop your charging session all within the app. Simply follow these steps to get started:

Select a charging connector

Unlock your EV and plug-in the charging connector until its firmly in place.

Select the charger and connector you wish to use in the Ampol app or scan the QR code next to the charging connector with the Ampol app.

Start charging

Select a payment method you have configured and select ‘Start charging’. Don’t forget to plug-in your charger connector cable before walking away.

Stop charging

Select ‘Stop’ in the app, unlock your EV and disconnect the charging connector. Then return the charging connector to the charger.

Pay and you’re on your way

Your payment will automatically be taken and you’ll be emailed a copy of your invoice. And that’s it, you’re good to go.

Need a hand?

Require some help using the Ampol app? We’re here for anything you need. Get in touch via 1800 240 398 (Mon-Fri, 8.30am – 5pm Sydney time).

Get in touch

Frequently Asked Questions

Charging your EV at one of our Ultra-Fast up to 150-300kW EV chargers is super easy.  
Let’s get you started.  
  1. Locate and navigate to the nearest AmpCharge charging site via the Ampol app.
  2. Select the charger and connector you wish to use in the Ampol app or scan the QR code next to the charging connector.
  3. Select a payment method or add a new payment method.
  4. Select ‘Start charging’ to begin your EV charging session. 
  5. Connect the charging connector to your vehicle.
  6. Select ‘Stop’ to end your charging session.  
  7. Check that your EV is unlocked. 
  8. Un-plug your charging connector and return it back to the charger.
  9. Your payment will automatically be taken and you'll be emailed a copy of your invoice.  
  10. And that’s it, you’re good to go.  
  11. Navigate to your 'Profile', then to 'Recent transactions' in the app to view previous charging sessions.

Here are some tips if you’re having trouble using the start/stop feature in the app: 
  1. Make sure your connector cable is securely connected to your vehicle. The weight of the connector cable can mean it becomes loose sometimes. 
  2. Check your internet connection – try using mobile signal instead of WiFi, and vice versa.
  3. Try closing the app completely and reopening it.
  4. Use the digital screen on the AmpCharge EV charger to check that it’s working.

If none of the above work, please call our 24/7 customer services team on 13 14 04 and we’ll do our best to help you.
Please don’t press the red emergency stop button unless instructed to. You will need to ensure you twist and release the button to restart the charger.

You will not be able to charge your EV with an AmpCharge public EV charger if you do not have access to a compatible phone and Ampol app.

You can set up credit/debit card payments in the app with Visa or MasterCard. You can also use Apple Pay and Google Pay.

More FAQs