FAQs Details

Frequently Asked Questions

AmpCharge App

You will not be able to charge your EV if you do not have access to a compatible phone and Ampol AmpCharge app at an available charging bay.
Unfortunately, not at this time but we’re excited to offer this to our business customers soon, so watch this space. 
Unfortunately, not at this time but we’re working hard to integrate this into our app so that you can earn points from your charging sessions.
Charging your EV at one of our Ultra-Fast 150kW charging bays is super easy.  

Let’s get you started.  

  1. Locate and navigate to the nearest AmpCharge charging point via the AmpCharge App 
  2. Select the charger and connector you wish to use in the app or scan the QR code 
  3. Select a payment method or add a new payment method (a temporary $30 pre-authorisation hold will be placed on your card and refunded). 
  4. Select ‘Start Charging’ to begin your EV charging session 
  5. Connect the charging connector to your vehicle 
  6. Select ‘Stop Charging’ to end your charging session.  
  7. Check that your EV is unlocked. 
  8. Un-plug your charging connector and place back into the charging point 
  9. Your payment will then be taken and you’ll be notified of the total cost of your session.  
  10. And that’s it, you’re good to go.  
  11. Navigate to sessions tab in the app to view previous charge sessions
Here are some tips if you’re having trouble using the start/stop feature in the app: 
  1. Make sure your cable is securely connected to both your vehicle and the AmpCharge charging point 
  2. Check your internet connection – try using mobile signal instead of WiFi, and vice versa 
  3. Try closing the app completely and reopening it 
  4. Use the digital screen on the AmpCharge charging point to check that it’s working

If none of the above work, please call our 24/7 customer services team on 13 14 04 and we’ll do our best to help you. 

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to attend to the charge point. 

AmpCharge products safety and security

AmpCharge charging bays are designed with our customer safety front of mind and so that customers can charge their electric or plug-in hybrid vehicle safely at all times. Our chargers are tested to withstand the tough Australian conditions, including the rain, meaning they are safe to use throughout our Australian network*. 

*AmpCharge chargers and installations comply to all relevant and applicable AS/NZS standards. AmpCharge have taken consideration of the best industry practices globally including the Institution of Engineering and Technology (IET) and Code of Practice for Electric Vehicle Charging Installations. AmpCharge has completed suitable safety risk assessments for all Electric Vehicle Charging installations.

Your EV should lock the connector in place once your charging session begins. Along with your EV's security features, AmpCharge on the road charging sites are placed at our well-known Ampol locations where sites are well-lit and staffed where possible.

Ampol App - EV Charging

You will not be able to charge your EV with an AmpCharge EV charger if you do not have access to a compatible phone and Ampol app.
Unfortunately, not at this time but we’re excited to offer this to our business customers soon, so watch this space. 
Unfortunately, not at this time but we’re working hard to integrate this into our app so that you can earn points from your charging sessions.
Yes. We’ll be retiring our existing AmpCharge app on 30 April 2024, so you’ll no longer be able to manage your charging sessions after this date.
Charging your EV at one of our Ultra-Fast up to 150-300kW EV chargers is super easy.  

Let’s get you started.  

  1. Locate and navigate to the nearest AmpCharge charging site via the Ampol app.
  2. Select the charger and connector you wish to use in the Ampol app or scan the QR code next to the charging connector.
  3. Select a payment method or add a new payment method.
  4. Select ‘Start charging’ to begin your EV charging session. 
  5. Connect the charging connector to your vehicle.
  6. Select ‘Stop’ to end your charging session.  
  7. Check that your EV is unlocked. 
  8. Un-plug your charging connector and return it back to the charger.
  9. Your payment will automatically be taken and you'll be emailed a copy of your invoice.  
  10. And that’s it, you’re good to go.  
  11. Navigate to your 'Profile', then to 'Recent transactions' in the app to view previous charging sessions.

Charging on the road

Our AmpCharge on the road charging points have industry standard CCS2 and CHAdeMO connectors attached to charging connectors as required by ARENA, which are generally compatible with most EVs available in Australia. You shouldn't need to bring your own charging cable to site. However, you may need to bring your plug adapter.

Our AmpCharge on the road chargers have been developed to provide customers with a fast and convenient charging solution. Charging time usually takes approximately 10-20 mins using our up to 150kW ‘ultra-fast’ charger deployed at AmpCharge on the road charging bays, equating to roughly 100-200km in 10-20 mins.  

Please note charging times also depend on your vehicle's battery size, your vehicle's charging capacity and the charge state of your battery - please check your vehicle's charging specifications to find out which charge is right for you.

The number of available charging points differs across each of our sites. Please check the AmpCharge App (launching soon) or our site locator for details of available charging points at our AmpCharge locations.

Charging specifications

AmpCharge charging bays are equipped with either CCS2 or CHAdeMO plugs as required by ARENA, which are designed to be compatible with most modern electric vehicles. Most Tesla models are designed so that a CHAdeMO adapter can be used to charge the vehicle.

We're installing solar panels and solar batteries at some service stations and to help power our retail stores and AmpCharge chargers. Where there is an excess of renewable power, the energy will be fed back into the electricity grid. In situations where solar panels or solar batteries don't cover all energy requirements, our AmpCharge chargers will be supplied by renewable energy through the purchase of Large-scale Generation Certificates (LGCs) to net the equivalent electricity consumption to 100%.

Charging speed

You can choose how long you would like to charge your vehicle for.

The speed of charge is dependent on the power of the EV charger and your EV's charging capacity - different chargers have different max power outputs or 'speeds'.

Please check your vehicle's charging specifications to find out the charge times for different charger powers. Estimated charge times are provided in the table below

Estimated charge times^ -

Vehicle Specifications

Estimated empty to full charging time – by charger power*

Vehicle battery size

EV charger confidence range*

50kW Fast

150kW Ultra-Fast

13.8kWh

38kms

40 mins

17 mins

40kWh

230kms

48 mins

15 mins

75kWh

383kms

90 mins

30 mins


^Estimated charge times are based on the industry measure of Time (Hours) = battery size (kWh) divided by charger power (kW) which is to be used as a guide only. Please note other external factors influence charging time including, but not limited to, your vehicle specifications, state of charge, air temperature etc.

*Charging point confidence range is the maximum distance that someone would be confident driving on electric power between charges. Real range will depend on various factors including driving conditions, outside temperature, heating/air conditioning and driving style, etc. 

+Charging time may be limited by the maximum charging rate of the electric vehicle. 

 

Our AmpCharge EV chargers provide up to 150kW of power. Please note charging times are not guaranteed and can depend on your vehicle's battery size, your vehicle's charging capacity, the charge state of your battery and weather conditions. Your vehicle controls the charge rate, not our chargers, so you might also need to check your vehicle's charging specifications.
The higher kW capacity of the charger, the faster the charge. The kW capacity of each of our AmpCharge chargers are listed below:
  • Fast = 50-100 kW
  • Ultra-Fast = 100-150 kW
  • High Power = 150 kW+
The higher kW capacity of the charger, the faster the charge. Please check your vehicle charging specifications to see what the max charging power (in kW) your vehicle is capable of. 

Finding an AmpCharge location

Realtime charging point availability is available through the AmpCharge app.
The number of available charging points differs across each of our sites. Please check our site locator for details of available charging points at our AmpCharge locations.
The AmpCharge app is compatible with all AmpCharge on the road charging locations.
We are utilising our extensive retail network to roll out charging stations across Australia along with other convenient public charging points at frequent destinations. We are committed to launching 121 public charging points by the end of 2023. Visit our site locator to find your nearest site.

Getting started

AmpCharge on the road locations are available to most electric and hybrid plug-in vehicle owners. Check our site locator for your nearest AmpCharge location here.
All your charging receipts will be available in the AmpCharge app.
Simply download the AmpCharge app for your iPhone or Android device. Plug your vehicle into your chosen AmpCharge charging location and start your charging session via the app - the app will keep you updated with the progress of your charge.
Our charging rates can be found via the AmpCharge app for each location. We offer pay-as-you-go charging with several easy payment methods including Visa, Mastercard, AMEX, Apple Pay and Google Pay (via our AmpCharge app).

We deliver secure payments via our payment processing provider platform Stripe, so your personal information will be handled in accordance with our Privacy Policy.
Public AmpCharge charging points have industry standard CCS Type 2 and CHAdeMO connectors as required by ARENA which should be compatible with most electric and plug-in hybrid vehicles available in Australia. Please check your vehicle specifications to determine if your vehicle is compatible with our AmpCharge charging points.

Home EV Chargers

Our EV chargers come with a standard Type 2 plug, considered to be the Australian standard, and are compatible with all current electric and plug-in hybrid electric vehicle models and manufacturers.

Not currently, but we’re looking to offer this soon so watch this space.

You’ll need to organise a licensed electrician to quote for an installation, provide a check measure inspection and install your EV charger. Go to our set-up page for more information.
2-year product warranty (in addition to the statutory consumer guarantees under the Australian Consumer Law).
Your regular home energy tariff will apply to the energy you consume. You may be able to take advantage of cheaper electricity rates by charging in off-peak hours when energy costs are usually lower (this depends on your energy tariff structure).

Payment

Unfortunately, AmpCharge sessions will not count towards your Everyday Rewards.
Unfortunately, not at this time but we’re excited to offer this to our business customers soon, so watch this space.

We offer several easy payment methods including Visa, Mastercard, AMEX, Apple Pay and Google Pay (via our AmpCharge app).

We deliver secure payments via our finance partner platform Stripe, so your personal information will be handled in accordance with our Privacy Policy

Our charging rates can be found via the AmpCharge app for each location. We offer pay-as-you-go charging with several easy payment methods including Visa, Mastercard, AMEX, Apple Pay and Google Pay (via our AmpCharge app).

We deliver secure payments via our payment processing provider platform Stripe, so your personal information will be handled in accordance with our Privacy Policy.
Unfortunately, RFID cards won’t be available for our initial launch sites for AmpCharge. Instead, we offer several easy payment methods including Visa, Mastercard, AMEX, Apple Pay and Google Pay within our AmpCharge app.

Renewable Energy

Large-scale Generation Certificates (LGCs) are tradable certificates that represent one megawatt per hour (MWh) of electricity generated from renewable energy sources at accredited power stations. LGCs can then be sold by the company generating the electricity to another company who surrender the certificates to meet any voluntary renewable energy obligations. All surrendered LGCs can be tracked through the Renewable Energy Certificate Registry administered by the Clean Energy Regulator. To find out more, go to https://www.rec-registry.gov.au/rec-registry/app/home
To achieve renewable energy’ there is usually a requirement to ‘net the equivalent electricity consumed’ through the process of purchasing and surrendering Large-scale Generation Certificates to account for the renewable energy used.
Ampol has purchased and surrendered an equivalent amount of LGCs for the forecasted amount of electricity consumption (in MWh) attributed to our AmpCharge EV chargers until the 31st of December 2022 in order to promote renewable energy.